# Sending Samples

All samples sent through the platform go to our printers and through the mail stream, same as they would for your recipients. **Samples should arrive between 3-7 business days** - if you need expedited samples, please reach out to <support@heypoplar.com> for more options.

{% hint style="info" %}
For best chances of successful delivery, we recommend entering a **residential address** for samples. Many office building mailrooms discard promotional mail.
{% endhint %}

## Sending to a Single Address <a href="#sending-to-a-single-address" id="sending-to-a-single-address"></a>

{% stepper %}
{% step %}

### Select a Creative

Navigate to the Campaign containing your desired Creative. Click into the creative tab:

<figure><img src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/5f340c51042863444aa03abf/images/65e9b2332411c5087b6841df/file-vxstR1qsDE.png" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Send a Sample <a href="#send-a-sample" id="send-a-sample"></a>

Then click into the creative and select "Send a Sample" on the right:

<figure><img src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/5f340c51042863444aa03abf/images/65e9b357a7c9e24f3b1c051b/file-H64nFz1mho.png" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Enter Address Details <a href="#enter-address-details" id="enter-address-details"></a>

Finally, enter your address details and the number of copies you'd like to receive then hit send!

<figure><img src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/5f340c51042863444aa03abf/images/65e9b51efac9297916a43c7c/file-DyzDs4VLAp.png" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Sending to Multiple Addresses <a href="#sending-to-multiple-addresses" id="sending-to-multiple-addresses"></a>

To send to multiple addresses and test merge tag data, follow the steps below:

{% stepper %}
{% step %}

### Upload Addresses

Create a new One-Time-Send and select the creative you wish to use. When prompted, pick **Upload Addresses** to drag & drop your address file.
{% endstep %}

{% step %}

### Map File Columns

You'll be prompted to map your file columns to the required data for mailing, as well as any custom merge tags (if applicable). *If any required data columns are missing, you will not be allowed to proceed to the next step.* If any of the values in your data column are empty or improperly formatted, you'll see a warning but will be allowed to move forward.<br>

<figure><img src="https://714650678-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FweKl52r7fuUrhTjt6jLd%2Fuploads%2Fsg5RgbYBBGn2550vY0Vx%2Fimage.png?alt=media&#x26;token=0f8cd2d5-8e34-40cf-a03f-11bd6672decd" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Launch A One Time Send

Head back to your campaign and navigate to the One Time Sends tab to launch a new send.
{% endstep %}

{% step %}

### Select Existing Audience

Select the audience containing your addresses, and continue through the flow to launch!

<figure><img src="https://714650678-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FweKl52r7fuUrhTjt6jLd%2Fuploads%2FTtcaKiQV920SCwSmo5S2%2Fimage.png?alt=media&#x26;token=2bf1bd73-c9a2-4ae9-8b1f-9a93338b8c8c" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Track Your Samples

Check on where your samples are in the mail stream from your campaign's overview. Click into one of the mailers and scroll down to the Event Log:

<figure><img src="https://714650678-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FweKl52r7fuUrhTjt6jLd%2Fuploads%2FuH7VxPSZHISh5nTil5MY%2Fimage.png?alt=media&#x26;token=2f11b10c-2f1e-4576-bda0-75dabfd46168" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Samples sent through the One Time Send flow should arrive between 5-7 business days. If your samples haven't arrived within the quoted timeframe, please reach out to <support@heypoplar.com>.
{% endhint %}