# Sending Samples

All samples sent through the platform go to our printers and through the mail stream, same as they would for your recipients. **Samples should arrive between 3-7 business days** - if you need expedited samples, please reach out to <support@heypoplar.com> for more options.

{% hint style="info" %}
For best chances of successful delivery, we recommend entering a **residential address** for samples. Many office building mailrooms discard promotional mail.
{% endhint %}

## Sending to a Single Address <a href="#sending-to-a-single-address" id="sending-to-a-single-address"></a>

{% stepper %}
{% step %}

### Select a Creative

Navigate to the Campaign containing your desired Creative. Click into the creative tab:

<figure><img src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/5f340c51042863444aa03abf/images/65e9b2332411c5087b6841df/file-vxstR1qsDE.png" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Send a Sample <a href="#send-a-sample" id="send-a-sample"></a>

Then click into the creative and select "Send a Sample" on the right:

<figure><img src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/5f340c51042863444aa03abf/images/65e9b357a7c9e24f3b1c051b/file-H64nFz1mho.png" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Enter Address Details <a href="#enter-address-details" id="enter-address-details"></a>

Finally, enter your address details and the number of copies you'd like to receive then hit send!

<figure><img src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/5f340c51042863444aa03abf/images/65e9b51efac9297916a43c7c/file-DyzDs4VLAp.png" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Sending to Multiple Addresses <a href="#sending-to-multiple-addresses" id="sending-to-multiple-addresses"></a>

To send to multiple addresses and test merge tag data, follow the steps below:

{% stepper %}
{% step %}

### Upload Addresses

Create a new One-Time-Send and select the creative you wish to use. When prompted, pick **Upload Addresses** to drag & drop your address file.
{% endstep %}

{% step %}

### Map File Columns

You'll be prompted to map your file columns to the required data for mailing, as well as any custom merge tags (if applicable). *If any required data columns are missing, you will not be allowed to proceed to the next step.* If any of the values in your data column are empty or improperly formatted, you'll see a warning but will be allowed to move forward.<br>

<figure><img src="https://714650678-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FweKl52r7fuUrhTjt6jLd%2Fuploads%2Fsg5RgbYBBGn2550vY0Vx%2Fimage.png?alt=media&#x26;token=0f8cd2d5-8e34-40cf-a03f-11bd6672decd" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Launch A One Time Send

Head back to your campaign and navigate to the One Time Sends tab to launch a new send.
{% endstep %}

{% step %}

### Select Existing Audience

Select the audience containing your addresses, and continue through the flow to launch!

<figure><img src="https://714650678-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FweKl52r7fuUrhTjt6jLd%2Fuploads%2FTtcaKiQV920SCwSmo5S2%2Fimage.png?alt=media&#x26;token=2bf1bd73-c9a2-4ae9-8b1f-9a93338b8c8c" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Track Your Samples

Check on where your samples are in the mail stream from your campaign's overview. Click into one of the mailers and scroll down to the Event Log:

<figure><img src="https://714650678-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FweKl52r7fuUrhTjt6jLd%2Fuploads%2FuH7VxPSZHISh5nTil5MY%2Fimage.png?alt=media&#x26;token=2f11b10c-2f1e-4576-bda0-75dabfd46168" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Samples sent through the One Time Send flow should arrive between 5-7 business days. If your samples haven't arrived within the quoted timeframe, please reach out to <support@heypoplar.com>.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

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```
GET https://docs.heypoplar.com/platform-basics/one-time-sends/sending-samples.md?ask=<question>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.