Account Settings

To access your account settings, click the icon with your organization name in the bottom right the Edit Profile. Here you can control your personal account settings, suppressions, organization details, notifications, and adding or removing team members.

Account Suppressions

The first tab under Account Settings controls your account-wide Suppressions. Unlike your campaign's suppressions tab, these settings will be applied to all campaigns across your account.

Minimum Days Between Mailings

The delay acts as a frequency cap with which you can suppress multiple mailings to the same address within a given timeframe.

When mailing multiple samples to the same address, we recommend setting Minimum Days Between Mailings to 0 to avoid unwanted suppressions. Once you've received your samples, approved the mailings, and are ready to go live, we recommend changing this setting to any number of your preference that's larger than 0.

SLM Global Opt-out List

This list includes households who are not interested in receiving promotional mailings. Only adjust this setting to off if using the platform in a non-promotional nature.

Suppression Email Domain

You can suppress mailings to individuals within your own organization by specifying an email domain. Please note that this will only apply if you use the address enrichment feature or supply a customer's email address when triggering your mailings.

Address Strictness (Organization Default)

These settings control the address validation rules when Organization Default selects strictness on a campaign level. Varying rules are applied when uploading address data and when sending mailings to gauge the highest possible deliverability.

Strict	Only allows addresses deemed "in-service" by the USPS.
Normal	Checks the existence of an address and verifies that the street and unit information is correct.
Relaxed	Will mail regardless of address validity. This setting is only recommended when mailing to commercial addresses.

Profile

You can view and adjust your personal information and email notification settings from the profile tab. Your User Profile stores the full name and email address attached to your account. It can be updated as needed.

For your Security, Poplar uses two-factor authentication. We highly recommend enabling this feature as an additional layer of protection for your account.

The Communication Settings control email notification preferences for product updates, reports & data exports, etc., and product analysis.

Organization

View or edit your organization's name, phone number, billing email, return address, or category.

Team

Here you can view and manage your team members for your organization. To add a new user, click Add Team Member and enter their email. When a new team member is added, they'll receive an email invitation to log into the platform. Invite emails expire in 2 weeks. If a user has not accepted their invite, you can re-trigger the invite by clicking on the resend icon 🔁 .

Multi-Org

If you're an agency managing more than one client or have multiple product lines you'd like to create separate organizations for, Poplar supports multiple Organizations under a single login so you can easily navigate between accounts.

Billing and reporting operate independently for each account, and accounts are only visible to users who belong to them. For example, if you're managing multiple client accounts and invite a client to have access to their account, they will not be able to see the list of other organizations associated with your user/email.