During the account onboarding process, credit card details are requested to keep on file. If your account is being funded via invoice prepayment, this step may be skipped. Visa, MasterCard, American Express, and Discover are all accepted.
Adding Credits via Credit Card
On the billing page, you can top up your credit balance. As you mail, we will deduct it from this credit balance. We will email a notification if your balance drops to $20 and again a $0. If your balance is insufficient when generating a mailing, it will be paused. You have up to 30 days to top up your account and manually mail the piece.
When Auto Recharge is enabled, the card on file will automatically be charged an amount of your choosing when the account balance drops below the set balance threshold.
Changes to the balance threshold and recharge amount will affect the next time a mailing is triggered or once the account balance exceeds the threshold amount. If you need to refill your account balance immediately, you may do so manually by clicking Add Credit via Card.
If you have opted into Invoicing, we will never charge your credit card on file. To add credits, you can request an invoice and pay via wire/ACH. Alternatively, you can add credits manually via card on the billing page. For invoice clients, there is no way to utilize the auto-refill feature.