Troubleshooting & FAQ
A quick start guide on what Poplar has to offer the best way to get setup
- How can I turn my static creative files into dynamic HTML?
- How do I delete creative?
- How do I mail to my list of customers?
- How do I personalize my creative?
- How do I suppress the people I mailed in a previous campaign, so that they're not in the Lookalike Model?
- How do I update creative for an existing campaign?
- How is NCOA accounted for when using Geolocations, Geofences, and Zip & State suppressions?
- How long do I have to wait before I can start seeing performance results of a campaign?
- How much does Poplar cost?
- How quickly can I set up a campaign and start sending mailers?
- How quickly will my mailer reach in-home?
- I accidentally suppressed a number of mailers, how can I push them through?
- I uploaded new creative but the old creative is still triggering, why could this be?
- If an issue arises at what point can I cancel a processed mailing?
- Is there a limit on how many merge tags can be used on a creative?
- Is there a way to run tests before mailing?
- I’ve mailed Solo campaigns with SLM in the past, is there a way to suppress those recipients from receiving my Poplar campaign?
- My assets aren’t rendering on my dynamic creative, what could the issue be?
- My campaign didn’t mail due to insufficient funds, how can I fix this?
- My creative file is under 5MB but still won't upload, what could the issue be?