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Troubleshooting & FAQ

A quick start guide on what Poplar has to offer the best way to get setup

  • Can I build a Lookalike Model on a targeted segment of customers?
  • Can I mail internationally?
  • Can I permanently delete a campaign?
  • Can I personalize my campaign based on location?
  • Can I set a holdout group for a lookalike prospecting campaign?
  • Can I set up A/B Tests?
  • Can I split a mailing between standard and first class postage in order to optimize delivery time, based on printer location?
  • Can I upload a list of emails instead of names and addresses to build a lookalike model for prospecting?
  • Can Minimum Days Between Mailings be set on a campaign level?
  • Can you integrate with my marketing platform?
  • Creative Upload Error: File dimensions are incorrect
  • Creative Upload Error: File must be smaller than 5MB
  • Creative Upload Error: Not a valid PDFx1a file
  • Creative Upload Error: Number of pages must be no more than 1
  • Do both sides of my creative have to be the same file format?
  • Does including name or phone number affect the success rate of the address append feature?
  • How can I check on which emails were matched during the address enrichment process?
  • How can I measure the results of a campaign?
  • How can I receive a sample of my creative?
  • How can I see the delivery status of my mailer?
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