Troubleshooting & FAQ
A quick start guide on what Poplar has to offer the best way to get setup
- My triggered mailings have paused and I’m not sure why, what are some common reasons?
- What are my payment options? Can I pay via invoice?
- What are some popular use cases?
- What creative formats are recommended for prospecting campaigns?
- What fonts are compatible with Poplar and are we free to use anything we want on our postcard?
- What information is required for running an attribution analysis?
- What is a holdout group? How do I set one up?
- What is NCOA?
- What is the cost of building a lookalike model?
- What is the minimum number of mailings required to use Poplar's Lookalike List feature for a prospecting campaign?
- What is the SLM Global Opt-out List and can I turn it off?
- What is triggered direct mail?
- What's included in the price per piece?
- What’s the difference between uploading my audience file to Audiences and uploading it separately during a One Time Send?
- When setting up multiple triggered campaigns, how can I be sure a mailer wont hit the same address twice?
- Where can I find a record of all my campaign mailings?
- Where in the country are postcards printed? Will this affect postage speed?
- Why are some of my addresses suppressed for being invalid?
- Why aren’t my custom merge tags populating?
- Why is my prospecting campaign holdout less than 20%?