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Troubleshooting & FAQ

A quick start guide on what Poplar has to offer the best way to get setup

  • My triggered mailings have paused and I’m not sure why, what are some common reasons?
  • What are my payment options? Can I pay via invoice?
  • What are some popular use cases?
  • What creative formats are recommended for prospecting campaigns?
  • What fonts are compatible with Poplar and are we free to use anything we want on our postcard?
  • What information is required for running an attribution analysis?
  • What is a holdout group? How do I set one up?
  • What is NCOA?
  • What is the cost of building a lookalike model?
  • What is the minimum number of mailings required to use Poplar's Lookalike List feature for a prospecting campaign?
  • What is the SLM Global Opt-out List and can I turn it off?
  • What is triggered direct mail?
  • What's included in the price per piece?
  • What’s the difference between uploading my audience file to Audiences and uploading it separately during a One Time Send?
  • When setting up multiple triggered campaigns, how can I be sure a mailer wont hit the same address twice?
  • Where can I find a record of all my campaign mailings?
  • Where in the country are postcards printed? Will this affect postage speed?
  • Why are some of my addresses suppressed for being invalid?
  • Why aren’t my custom merge tags populating?
  • Why is my prospecting campaign holdout less than 20%?
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